Information about the Royal Commission, including details about public hearings and the terms of reference, is available on this website.
Information on making a submission is available on the submissions page.
If you have additional questions, you can contact the Royal Commission:
- by email at ACRCenquiries@royalcommission.gov.au
- by telephone on 1800 960 711 (8:00am-6:30pm ACST, Monday-Friday except on public holidays. Interpreter service available.)
- by post at GPO Box 1151, ADELAIDE SA 5001
If you have a problem with an aged care service that requires immediate action
The Royal Commission cannot resolve individual disputes or complaints. It cannot order a care provider or person to take particular action or pay compensation. However, the Aged Care Quality and Safety Commission may be able to assist in this situation as it is the complaints agency for aged care services that are subsidised by the Australian Government.
If you want to make a complaint about the quality of aged care services being delivered to a person right now, you can contact the Aged Care Quality and Safety Commission on 1800 951 822 (9:00am-5:00pm Monday-Friday – interpreter services are available) or visit the Aged Care Quality and Safety Commission website.