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Information about the Royal Commission, including details about our reports and the terms of reference, is available on this website.

Information on public submissions is available on the Submissions page.

The Royal Commission's information line and enquiries email will be checked intermittently from 4 January 2021 and we will close on 26 February 2021.

To contact the Commission:

  • email on
  • telephone on 1800 960 711 (8:30am - 5:30pm ACDT, Monday-Friday except on public holidays. Interpreter service available.)
  • post at GPO Box 1151, ADELAIDE SA 5001

If your question is media related, visit the media page.

If you have a problem with an aged care service that requires immediate action

The Royal Commission cannot resolve individual disputes or complaints. It cannot order a care provider or person to take particular action or pay compensation. However, the Aged Care Quality and Safety Commission may be able to assist in this situation as it is the complaints agency for aged care services that are subsidised by the Australian Government.

If you want to make a complaint about the quality of aged care services being delivered to a person right now, you can contact the Aged Care Quality and Safety Commission on 1800 951 822 (9:00am-5:00pm Monday-Friday – interpreter services are available) or visit the Aged Care Quality and Safety Commission website.