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Frequently Asked Questions

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General

A Royal Commission is a public inquiry. In Australia, Royal Commissions are the highest form of inquiry on matters of public importance.

A Royal Commission has broad powers to gather information to assist with its inquiry. The Royal Commission has the power to summons witnesses to appear before it and the power to request individuals or organisations produce documents as evidence.

The terms of reference sets out the key areas of investigation for the Royal Commission as well as the timeline by which the inquiry must be completed.

Submissions

A submission is a statement to the Royal Commission which assists the Commission in its collection of information that is relevant to the inquiry as set out in the terms of reference.

The Royal Commission accepted submissions in languages other than English. We also have information in other languages available on our website.

The Royal Commission can provide an interpreter service for calls on the inquiry line: 1800 960 711.

Submissions closed on Friday 31 July 2020.

Yes, you are free to publish and share your own submission once you have sent it to the Royal Commission.

Hearings

Public hearings have now finished. To view previous hearing dates and the topics examined by the Commission, check the Hearings page on the website.

Yes, you can watch or listen to previous hearings through the webcast available on the Royal Commission website. Transcripts of hearings are also available on the website.

Workshops

The Royal Commission held hearings in the form of workshops to gather evidence in a less formal setting than the public hearings held in 2019.

Workshops were used to test propositions and ideas with panels of witnesses focussed on a specific issue or topic.

To learn more about Royal Commission workshops, visit our workshops page.

Community forums

The community forums gave members of the public a chance to hear firsthand about the work of the Commission and to offer their ideas on the challenges and strengths of aged care services and the opportunities to improve those services. The forums allowed people to engage with the Royal Commission in a less formal way than in public hearings and submissions.

You can read about our community forums on the website.

Accessibility

Individuals who are visually impaired can call our inquiry line 1800 960 711 for assistance with a question or in making a submission. We can provide an Auslan interpreter at hearings and community forums on request.

There is more information about accessibility on our website.

Yes, the Commission intends to ensure all venues are wheelchair accessible.

Complaints

The Royal Commission cannot resolve individual disputes or complaints. It cannot order a care provider or person to take particular action or pay compensation. However, the Aged Care Quality and Safety Commission may be able to assist in this situation as it is the complaints agency for aged care services that are subsidised by the Australian Government.

If you want to make a complaint about the quality of aged care services being delivered to a person right now, you can contact the Aged Care Quality and Safety Commission on 1800 951 822 (9:00am-5:00pm ACDT Monday-Friday – interpreter services are available) or visit the Aged Care Quality and Safety Commission website.