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Engagement and support

The following Australian Government funded services are available to anyone who is experiencing concern or distress from their participation in or issues that emerge during the Royal Commission

Support services

Beyond Blue

Phone 1300 224 636 (24 hours / 7 days)

Provides free, immediate, short-term counselling, advice and referral to anyone in Australian via telephone, webchat or email 24/7.

Dementia Australia

Free call 1800 100 500 between 9:00am to 5:00pm Monday to Friday or send an email or chat online

Dementia Australia provides free, confidential support including information about dementia; on how you may be able to reduce the risk of getting dementia; about government support services (including My Aged Care, the Carer Gateway, Centrelink); about services in your area and emotional support to help you manage the impact of dementia. The National Dementia Helpline is funded by The Australian Government.

Family and Relationship Services

Family and Relationship Services, funded by the Department of Social Services, provide support to individuals and families experiencing distress or difficulties in their relationships and lives. Family and Relationship Services aim to support all family members through the provision of broad-based counselling, education and broader parenting and family support.

Head to Health

The Australian Government's digital mental health gateway which helps people more easily access information, advice, and free or low cost phone and online mental health services and supports, that suit their needs, when and where they need it.


Phone 13 11 14 (24 hours/7 days) or chat to a crisis supporter online (7pm – midnight / 7 nights)

This is a confidential service providing support to anyone in Australia who is feeling overwhelmed, having difficulty coping, or thinking about suicide. This service also provides advice to anyone caring for that person.

Older Persons COVID-19 Support Line

Phone 1800 171 866 (free call) Monday to Friday, except public holidays, from 8.30am to 6pm.

The Older Persons COVID-19 Support Line provides information and support to senior Australians, their families and carers.

Open Arms

Phone 1800 011 046 (24 hours / 7 days)

The service provides free and confidential counselling and group programs specifically designed to support mental health and wellbeing of current and ex-serving Australian Defence Force personnel and their families.

Trained operators are also available through the Royal Commission information line for callers that are distressed, to offer information and support – phone 1800 960 711 (8:30am - 5:30pm ACDT, Monday-Friday except on public holidays. Interpreter service also available).

Information on legal financial assistance for people engaging with the Royal Commission is available on the Attorney-General Department's website. The Financial Assistance Section in the Attorney-General's Department can be contacted by email at or by telephone on 1800 117 995.


Royal Commission engagement, from community forums, roundtables, community meetings and service provider visits, were a valuable way for the Commissioners to hear from members of the public about their experiences of aged care.

Community forums

Forums were held in a number of locations around the country. They were an opportunity for members of the public to hear about the work of the Commission and to offer their ideas on the challenges and strengths of, and the opportunities to improve, aged care.

Please follow the link to our community forums for details on these events.

Service provider visits

Service provider visits enabled the Commission to see a range of diverse care settings and services provided to older Australians. Visits are intended to provide a broad context for the variety of ways in which services are delivered. Visits are not in the nature of an inspection and will not contribute to any finding about any specific facility.

For more details go to the service provider visits page.


The roundtables provided an opportunity for the Commission to hear expert views about specific issues within its terms of reference. Attendance at roundtables was by invitation.

Further information

The Commission provides news and updates via email alerts. To stay up to date on the work of the Commission please sign up to our mailing list.

The Royal Commission's information line and enquiries email will be checked intermittently from 4 January 2021 and will close on 26 February 2021.

If you would like to contact the Commission, call 1800 960 711 (8:30am - 5:30pm ACDT, Monday-Friday except on public holidays. Interpreter service available) or email