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Engagement and support

The following Australian Government funded services are available to anyone who is experiencing concern or distress from their participation in or issues that emerge during the Royal Commission.

Support services

Beyond Blue

Phone 1300 224 636 (24 hours / 7 days)

Provides free, immediate, short-term counselling, advice and referral to anyone in Australian via telephone, webchat or email 24/7.

Dementia Australia

Free call 1800 100 500 between 9:00am to 5:00pm Monday to Friday or send an email or chat online

Dementia Australia provides free, confidential support including information about dementia; on how you may be able to reduce the risk of getting dementia; about government support services (including My Aged Care, the Carer Gateway, Centrelink); about services in your area and emotional support to help you manage the impact of dementia. The National Dementia Helpline is funded by The Australian Government.

Family and Relationship Services

Family and Relationship Services, funded by the Department of Social Services, provide support to individuals and families experiencing distress or difficulties in their relationships and lives. Family and Relationship Services aim to support all family members through the provision of broad-based counselling, education and broader parenting and family support.

Head to Health

The Australian Government's digital mental health gateway which helps people more easily access information, advice, and free or low cost phone and online mental health services and supports, that suit their needs, when and where they need it.

Lifeline

Phone 13 11 14 (24 hours/7 days) or chat to a crisis supporter online (7pm – midnight / 7 nights)

This is a confidential service providing support to anyone in Australia who is feeling overwhelmed, having difficulty coping, or thinking about suicide. This service also provides advice to anyone caring for that person.

Older Persons COVID-19 Support Line

Phone 1800 171 866 (free call) Monday to Friday, except public holidays, from 8.30am to 6pm.

The Older Persons COVID-19 Support Line provides information and support to senior Australians, their families and carers.

Open Arms

Phone 1800 011 046 (24 hours / 7 days)

The service provides free and confidential counselling and group programs specifically designed to support mental health and wellbeing of current and ex-serving Australian Defence Force personnel and their families.

Further information

The Royal Commission's information line and enquiries email closed on 2 March 2021.

If you have a concern or complaint regarding the quality of care or services delivered by an aged care provider please contact the Aged Care Quality and Safety Commission.

The Aged Care Quality and Safety Commission provides a free service for anyone wishing to raise concerns about the quality of care or services delivered by Australian Government funded aged care services. The Aged Care Quality and Safety Commission can be contacted by telephone on 1800 951 822 (free call) 9:00am-5:00pm ACDT Monday-Friday – interpreter services are available, or visit its website at www.agedcarequality.gov.au

Engagement


Royal Commission engagement, from community forums, roundtables, community meetings and service provider visits, was a valuable way for the Commissioners to hear from members of the public about their experiences of aged care.

Community forums

Read more about the Royal Commission community forums, service provider visits and community meetings.