EXHIBIT 13-2 - Southern Cross Care Tasmania tender bundle | Royal Commission into Aged Care Quality and Safety

Hearing day

Document date

11 November 2019

Tab 001 - SCT.0013.0001.0232 - FY2017 Budget Plan Statement Yaraandoo

Tab 002 - SCT.0013.0001.0237 - Southern Cross Care (Tas) Inc Minutes of Meeting Meeting of the Budget and Finance Committee Held 10am 20th June 2016 at SCC House

Tab 003 - SCT.5003.0001.0006 - SCC Tas FY 2017 OPEX and CAPEX Budget Proposal

Tab 004 - SCT.5002.0001.0028_E - Southern Cross Care (Tas) Board Paper Extracts June 2016

Tab 005 - SCT.0013.0001.0216 - SCC Tas Minutes of Executive Management Team meeting

Tab 006 - SCT.0013.0001.0212 - Email from Andrew Crane to Brian Gallagher copied to Richard Sadek and Chris Jones re quality of financial reporting

Tab 007 - SCT.5002.0001.0019_E - Southern Cross Care (Tas) Board Paper Extracts July 2016 Approved Provider Southern Cross Care (Tas) Inc

Tab 008 - SCT.0010.0003.0002 - Assessment Contact Report Name of Home Glenara Lakes RACS ID 8068

Tab 009 - SCT.5008.0003.4569 - Email from Pauline Robson to Andrew Crane attaching Yaraandoo Report

Tab 010 - SCT.5008.0003.4570 - SCC Tas Yaraandoo Pain Clinic Update Report

Tab 011 - SCT.5002.0001.0023_E - Southern Cross Care (Tas) Board Paper Extracts August 2016

Tab 012 - SCT.5008.0003.4269 - Email from Pauline Robson to Andrew GeorgeGamlyn, Richard Sadek et al re SCC Tas ACFI income Name of Home Yaraandoo Hostel RACS ID 8033

Tab 013 - SCT.0011.0004.0216 - Audit Assessment Information ReAccreditation Audit

Tab 014 - SCT.0011.0004.0241 - Audit Report Yaraandoo Hostel 8033 Approved Provider Southern Cross Care (Tas) Inc

Tab 015 - SCT.5002.0001.0011_0002_E - Southern Cross Care (Tas) Board Paper Extracts September 2016

Tab 016 - SCT.5008.0008.0614 - SCC ACFI Income Review Quarterly Analysis October 2016

Tab 017 - SCT.5002.0001.0048 - SCC Tas Minutes of AGM 24 October 2016

Tab 018 - SCT.5002.0001.0003_E - Southern Cross Care (Tas) Board Paper Extracts October 2016

Tab 019 - SCT.0013.0001.0279 - Southern Cross Care (Tas) Yaraandoo For the Four Months Ending 31 October 2016

Tab 020 - SCT.5002.0001.0017_E - Southern Cross Care (Tas) Board Paper Extracts November 2016

Tab 021 - SCT.5002.0001.0022_0066_E - Southern Cross Care (Tas) Board Paper Extracts November 2016 Pt 2

Tab 022 - SCT.0013.0001.0282 - Email from Andrew Crane to Pauline Robson dated 28 December 2016 titled 'Analysis of Residential Aged Care November Results'

Tab 023 - SCT.5002.0001.0038_E - Southern Cross Care (Tas) Board Paper Extracts January 2017 Approved Provider Southern Cross Care (Tas) Inc Approved Provider Southern Cross Care (Tas) Inc

Tab 024 - SCT.0010.0003.0018 - Audit Major Findings Name of Home Glenara Lakes RACS ID

Tab 025 - SCT.0010.0003.0049 - Glenara Lakes RACS ID 8068 Response to Accreditation Review 31 January/1 February 2017

Tab 026 - SCT.5002.0001.0018_E - Southern Cross Care (Tas) Board Paper Extracts February 2017

Tab 027 - SCT.5008.0007.6272 - SCC Tas Internal Audit Review Report

Tab 028 - SCT.0013.0001.0174 - Email from Andrew Crane to Pauline Robson re implementation of break even strategy

Tab 029 - SCT.5002.0001.0007_E - Southern Cross Care (Tas) Board Paper Extracts March 2017

Tab 030 - SCT.0011.0003.0031 - QPS Benchmarking Network Yaraandoo Standard Report

Tab 031 - SCT.5008.0002.8761 - SCC Tas ACFI Income Quarterly Analysis April 2017

Tab 032 - SCT.5002.0001.0039_E - Southern Cross Care (Tas) Board Paper Extracts May 2017

Tab 033 - SCT.5008.0017.0047 - Yaraandoo Hostel Minutes of Residents' Meeting May 2017

Tab 034 - SCT.5008.0007.0236 - SCC Tas QPS Benchmarking Network High Care Management Report

Tab 035 - SCT.5002.0001.0033_E - Southern Cross Care (Tas) Board Paper Extracts June 2017

Tab 036 - SCT.0011.0003.0002 - QPS Benchmarking Network Yaraandoo Standard Report

Tab 037 - SCT.5003.0001.0011 - SCC Tas FY 201617 Residential Services Budget

Tab 038 - SCT.5008.0002.6230 - SCC Tas ACFI Income Review Quarterly Analysis July 2017

Tab 039 - SCT.5008.0010.6188 - SCC Tas Audit and Risk Committee Meeting Mintues

Tab 040 - SCT.5008.0002.6229 - Email from Andrew GeorgeGamlyn to Allan Carter et ak attaching ACFI Income Analysis

Tab 041 - SCT.5002.0001.0037_E - Southern Cross Care (Tas) Board Paper Extracts July 2017

Tab 042 - SCT.5002.0001.0036_E - Southern Cross Care (Tas) Board Paper Extracts August 2017

Tab 043 - SCT.5002.0001.0026_0005_E - Southern Cross Care (Tas) Board Paper Extracts September 2017

Tab 044 - SCT.5002.0001.0041_0001_E - Southern Cross Care (Tas) Board Paper Extracts October 2017

Tab 045 - SCT.0010.0003.0097 - Response to Invitation to Provide Additional Comments Relating to the Assessment Contact Conducted on 30th October 2019 at Glenara Lakes (RAC ID 8068)

Tab 046 - SCT.5008.0006.6169 - Email from Patrick Anderson to Pauline Robson attaching Board Report

Tab 047 - SCT.5008.0006.6170 - Yaraandoo Hostel Site Board Report

Tab 048 - SCT.5002.0001.0040_E - Southern Cross Care (Tas) Board Paper Extracts November 2017 Southern Cross Care Tasmania

Tab 049 - SCT.0010.0010.0010 - QPS Benchmarking Report Aged Care Quarter 2 Oct43070

Tab 050 - SCT.0013.0001.0187 - Yaraandoo Hostel Half Year Budget Review and Pathway to BreakEven Operating Position Plan

Tab 051 - CTH.4018.2000.3166 - Yaraandoo Hostel Feedback Trend Analysis

Tab 052 - SCT.5002.0001.0030_E - Southern Cross Care (Tas) Board Paper Extracts January 2018

Tab 053 - SCT.5008.0002.1202 - Email from Andrew GeorgeGamlyn to Richard Sadek, Pauline Robson et al re ACFI Management Project

Tab 054 - SCT.0012.0004.0073 - Yaraandoo Hostel Audits February 2018

Tab 055 - SCT.5008.0006.3884 - Email from Patrick Anderson to Pauline Robson copied to Andrew Crane re pathway to breakeven

Tab 056 - SCT.5008.0006.3919 - Email from Patrick Anderson to Jenny Thomas copied to Pauline Robson re QPS hours Approved Provider Southern Cross Care (Tas) Inc

Tab 057 - SCT.0011.0004.0190 - Assessment Contact Report Name of Home Yaraandoo Hostel RACS ID 8033

Tab 058 - SCT.0013.0001.0041 - Email from Andrew Crane to Pauline Robson et al re Rosary Gardens BreakEven Plan

Tab 059 - SCT.5008.0006.3294 - Email from Pauline Robson to Facility Managers attaching QPS Management Report

Tab 060 - SCT.5008.0006.3292 - Email from Pauline Robson to Facility Managers re ACFI submissions

Tab 061 - SCT.5008.0006.3293 - SCC Tas ACFI Income Management Progress Report

Tab 062 - SCT.0013.0001.0011 - Email Jenny Thomas to Patrick Anderson copied to Pauline Robson re timeframe for roster changes

Tab 063 - SCT.0013.0001.0044 - Email from Pauline Robson to Jenny Thomas re meeting on Rosary Gardens changes

Tab 064 - CTH.4018.2000.3138 - Yaraandoo Hostel Response to Assessment Contact Report

Tab 065 - SCT.0012.0004.0097 - Southern Cross Care (Tas) Inc Audit Outcome 2018 Clinical Record Audit (2.2.1)

Tab 066 - SCT.5002.0001.0025_E - Southern Cross Care (Tas) Board Paper Extracts February 2018 RACS ID 8033

Tab 067 - SCT.0012.0009.0020 - Southern Cross Care (Tas) Inc Continuous Improvement Plan Service Name Yaraandoo

Tab 068 - SCT.5008.0006.1376 - Glenara Lakes Site Board Report March 2018

Tab 069 - SCT.0012.0004.0083 - Southern Cross (Tas) Inc Audit Outcome 2018 Clinical File Audit

Tab 070 - SCT.5008.0001.9741 - Email from Pauline Robson to Andrew GeorgeGamlyn, Richard Sadek et al re ACFI results

Tab 071 - SCT.5008.0001.9576 - Email from Andrew GeorgeGamlyn to Pauline Robson, Richard Sadek et al re ACFI income

Tab 072 - SCT.5008.0001.9258 - Email from Andrew GeorgeGamlyn to Pauline Robson, Richard Sadek et al re ACFI review

Tab 073 - SCT.0013.0001.0020 - Yaraandoo Proposed Roster/Spending Changes Based on 77 Residents 26/03/2018

Tab 074 - SCT.5002.0001.0012_E - Southern Cross Care (Tas) Board Paper Extracts March 2018

Tab 075 - SCT.5002.0001.0021_0014_E - Southern Cross Care (Tas) Board Paper Extracts March 2018 Pt 2

Tab 076 - EVA.9999.0001.0115_E - Aide memoir for meeting prepared by Ellie Valier

Tab 077 - SCT.0012.0004.0076 - Yaraandoo Hostel Audits April 2018

Tab 078 - SCT.0013.0001.0029 - Email from Patrick Anderson to Pauline Robson re extraordinary meeting memo

Tab 079 - SCT.0013.0001.0032 - Email from Pauline Robson to Andrew Crane et al re extraordinary meeting memo

Tab 080 - SCT.0012.0004.0098 - Southern Cross Care (Tas) Inc Audit Outcome 2018 Employee Satisfaction Survey

Tab 081 - SCT.0012.0004.0115 - Southern Cross Care (Tas) Inc Audit Outcome 2018 Decubitus Ulcer & Skin Tear Audit (2.5 2.11)

Tab 082 - SCT.0013.0001.0045 - Yaraandoo Pathway to Break Even Discussion

Tab 083 - SCT.0012.0004.0114 - Southern Cross Care (Tas) Inc Audit Outcome 2018 Medication Audit Staff Responsibilities (2.7.2)

Tab 084 - SCT.5002.0001.0050_E - Southern Cross Care (Tas) Board Paper Extracts April 2018

Tab 085 - SCT.5008.0005.9165 - Glenara Lakes Site Board Report May 2018 Approved Provider Southern Cross Care (Tas) Inc

Tab 086 - SCT.0010.0003.0068 - Assessment Contact Report Name of Home Glenara Lakes RACS ID 8068

Tab 087 - SCT.5008.0001.8042 - Email from Pauline Robson to Patrick Anderson re current and draft roster changes

Tab 088 - SCT.0012.0004.0103 - Yaraandoo Hostel Audit Outcome 2018 Pain Management Audit

Tab 089 - SCT.0010.0003.0065 - Response to Invitation to Provide Additional Comments Relating to the Assessment Contact Conducted on 2nd May at Glenara Lakes Apartments (RACS ID 8068)

Tab 090 - SCT.0013.0001.0056 - Email from PAtrick Anderson to Carol Waller re roster costing

Tab 091 - SCT.5008.0003.9869 - Email from Andrew Crane to Andrew GeorgeGamlyn re ACFI and ACFI data

Tab 092 - SCT.0013.0001.0064 - Email from Andrew Crane to Pauline Robson re ECA meeting

Tab 093 - SCT.0012.0004.0080 - Yaraandoo Hostel Audits June 2018

Tab 094 - SCT.5008.0017.0029 - Yaraandoo Hostel Minutes of Residents' Meeting June 2018

Tab 095 - SCT.0013.0001.0078 - Email from Jenny Thomas to Carol Waller re partial redundancy calculation estimate

Tab 096 - SCT.5008.0001.6818 - Email from Andrew GeorgeGamlyn to Pauline Robson and Jacqui MardenBell re ACFI impact of Libero collapse

Tab 097 - SCT.5008.0001.6819 - Spreadsheet of 4b (pain management) costs per annum

Tab 098 - SCT.5008.0001.6816 - SCC Tas Board Briefing ACFI Income Status

Tab 099 - SCT.5008.0001.6815 - Email from Andrew GeorgeGamlyn to Richard Sadek and Andrew Crane re ACFI management

Tab 100 - SCT.0013.0001.0075 - Yaraandoo Hostel Internal memo re roster changes

Tab 101 - SCT.5003.0001.0010 - SCC Tas FY 201819 Operating Budget

Tab 102 - CTH.4018.2001.0257 - Yaraandoo Hostel Letter to ANMF re changes to rosters

Tab 103 - SCT.5002.0001.0027_E - Southern Cross Care (Tas) Board Paper Extracts June 2018

Tab 104 - SCT.5002.0001.0001_0016_E - Southern Cross Care (Tas) Board Paper Extracts June 2018 Pt 2

Tab 105 - SCT.5002.0001.0008_0027_E - Southern Cross Care (Tas) Board Paper Extracts June 2018 Pt 3

Tab 106 - SCT.5003.0001.0007 - SCC Tas FY 2018 OPEX and CAPEX Budget Proposal

Tab 107 - SCT.5014.0001.0068 - QPS Benchmarking Report Aged Care Quarter 4 AprJune 2018 Glenara Lakes Apartments

Tab 108 - SCT.5014.0001.0209 - QPS Benchmarking Report Aged Care Quarter 4 AprilJune 2018 Yaraandoo

Tab 109 - SCT.5008.0001.6205 - SCC Tas ACFI Income Review Quarterly Analysis July 2018

Tab 110 - SCT.5008.0014.9007 - SCC Tas QPS Benchmarking Report Q4 2018

Tab 111 - SCT.5008.0001.6431 - SCC Tas ACFI assessments for submission question scores June 2018

Tab 112 - SCT.0010.0004.0020 - Southern Cross Care (Tas) Inc Monthly Report to Executive Manager of Clinical Services Glenara Lakes

Tab 113 - SCT.5008.0005.8625 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 1.4 Comments and Complaints

Tab 114 - SCT.5008.0005.8627 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 1.6 Human Resource Management

Tab 115 - SCT.5008.0005.8629 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 1.8 Information Systems

Tab 116 - SCT.5008.0005.8631 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 2.1 Continuous Improvement

Tab 117 - SCT.5008.0005.8634 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 2.4 Clinical Care

Tab 118 - SCT.5008.0005.8635 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 2.5 Specialised Nursing Needs

Tab 119 - SCT.5008.0005.8638 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 2.8 Pain Management

Tab 120 - SCT.5008.0005.8641 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 2.11 Skin Care

Tab 121 - SCT.5008.0005.8642 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 2.12 Continence Management

Tab 122 - SCT.5008.0005.8643 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 2.13 Behaviour Management

Tab 123 - SCT.5008.0005.8644 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 2.14 Mobility, Dexterity and Rehabilitation

Tab 124 - SCT.5008.0005.8648 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 3.1 Continuous Improvement

Tab 125 - SCT.5008.0005.8651 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 3.4 Emotional Support

Tab 126 - SCT.5008.0005.8653 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 3.6 Privacy and Dignity

Tab 127 - SCT.5008.0005.8654 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 3.7 Leisure Interests and Activities

Tab 128 - SCT.5008.0005.8656 - Yaraandoo Hostel Continuous Improvement Self Assessment Standard 3.9 Choice and Decision Making

Tab 129 - EVA.9999.0001.0064_E - Extract of Ellie Valier's Diary

Tab 130 - SCT.0013.0001.0087 - Email from Patrick Anderson to Pauline Robson copied to Jenny Thomas re HACSU concerns with roster changes

Tab 131 - EVA.9999.0001.0066_E - Extract of Ellie Valier's Diary

Tab 132 - SCT.5002.0001.0014_E - Southern Cross Care (Tas) Board Paper Extracts July 2018

Tab 133 - SCT.5008.0001.5787 - Email from Pauline Robson to Andrew GeorgeGamln and Andrew Crane re ACFI management

Tab 134 - EVA.9999.0001.0067_E - Extract of Ellie Valier's Diary

Tab 135 - SCT.5008.0001.5668 - Email from Pauline Robson to Jacqui MardenBell, Richard Sadek et al re pain management practice action plan and risk management

Tab 136 - SCT.5014.0001.0190 - QPS Benchmarking Report Aged Care Quarter 1 JulSep 2018 Yaraandoo

Tab 137 - SCT.5008.0005.7920 - Glenara Lakes Site Board Report July 2018

Tab 138 - SCT.0013.0001.0110 - Email from Carol Waller to Pauline Robson and Patrick Anderson re ECA redundancies

Tab 139 - SCT.5008.0017.0030 - Yaraandoo Hostel Minutes of Residents' Meeting August 2019

Tab 140 - SCT.0013.0001.0146 - Email from Patrick Anderson to Pauline Robson re roster restructure plan

Tab 141 - SCT.5008.0001.5176 - Email from Pauline Robson to Patrick Anderson and Carol Waller re ECA/RN roster restructure and catering plan

Tab 142 - CTH.4018.2001.0188 - Yaraandoo Hostel Call Bell Response Report

Tab 143 - EVA.9999.0001.0119_E - Medication regime failures June and August 2018

Tab 144 - JKI.9999.0001.0011 - Email from Judith King to Helen Marshall and Nerrida Salter titled 'Drug Errors Neville King'

Tab 145 - SCT.5001.0001.0006 - Roster for Glenara Lakes 06/08/2018 to 19/08/2018

Tab 146 - SCT.5002.0001.0052_E - Southern Cross Care (Tas) Board Paper Extracts August 2018

Tab 147 - SCT.5008.0017.0035 - Yaraandoo Hostel Minutes of Residents' Meeting September 2018

Tab 148 - SCT.5008.0003.8854 - Email from Andrew Crane to Pauline Robson re reducing hours on rostering

Tab 149 - SCT.0013.0001.0153 - Email from Andrew Crane to Pauline Robson attaching graph of direct cost expenditure

Tab 150 - SCT.0013.0001.0154 - Graph of Northern Facilities Direct Care Wages / Bed Day

Tab 151 - EVA.9999.0001.0086 - Letter from SCC Tas to 'whom it may concern'

Tab 152 - EVA.9999.0001.0120_E - Shift and staff cuts questions for FM

Tab 153 - SCT.5011.0001.0172 - Janet Hellyer All progress notes.pdf

Tab 154 - EVA.9999.0001.0129_E - Letter from Ellie Valier to the Hon Justine Keay MP

Tab 155 - EVA.9999.0001.0131_E - Email from Ellie Valier to Patrick Anderson

Tab 156 - AMD.0001.0001.0001 - 20180918 Email chain between Ann and SCC

Tab 157 - RCD.9999.0243.0001 - SCC Tas Staff Enterprise Agreement 2017

Tab 158 - SCT.5002.0001.0053_E - Southern Cross Care (Tas) Board Paper Extracts September 2018

Tab 159 - SCT.5001.0001.0008 - Roster for Glenara Lakes 17/09/2018 to 30/09/2018

Tab 160 - SCT.5014.0001.0049 - QPS Benchmarking Report Quarter 1 JulSep 2018 Glenara Lakes Apartments

Tab 161 - SCT.5001.0001.0002 - SCC Tas QPS Benchmarking Report Q2 2018

Tab 162 - SCT.0010.0007.0344 - Letter from Juidth King to Richard Sadek regarding clinical care at Glenara Lakes

Tab 163 - SCT.5008.0017.0033 - Yaraandoo Hostel Minutes of Residents' Meeting October 2018

Tab 164 - AMD.0001.0001.0007 - 20181009 email from Ann to Helen Marshall

Tab 165 - SCT.5011.0001.0168 - SCC Tas staff responses to Ms McDevitt's complaint

Tab 166 - SCT.0010.0007.0407 - Janet Hellyer Complaint Glenara

Tab 167 - SCT.5001.0001.0059 - Roster for Yaraandoo 02/10/2018 to 14/10/2018

Tab 168 - CTH.4018.2001.0189 - Yaraandoo Hostel Audit Tool

Tab 169 - SCT.0010.0003.0081 - Assessment Contact Glenara Lakes RACS ID 8068 Approved Provider Southern Cross Care (Tas) Inc Approved Provider Southern Cross Care (Tas) Inc

Tab 170 - SCT.0010.0003.0082 - Assessment Contact Report Name of Home Glenara Lakes RACS ID 8068

Tab 171 - SCT.0010.0003.0103 - Southern Cross Care (Tas) Inc Continuous Improvement Plan 2018 Glenara Lakes RACS ID 8068

Tab 172 - EVA.9999.0001.0137_E - Complaint by Ellie Valier to Facility Manager

Tab 173 - SCT.5008.0017.0036 - Yaraandoo Hostel Minutes of Residents' Meeting November 2018

Tab 174 - SCT.5002.0001.0054_E - Southern Cross Care (Tas) Board Paper Extracts October 2018 RACS ID 8033 Approved Provider Southern Cross Care (Tas) Inc

Tab 175 - SCT.0011.0004.0129 - Audit Assessment Information Review Audit Name of Home Yaraandoo Hostel

Tab 176 - CTH.1033.1002.1043 - Yaraandoo Hostel Notice of Decision to Impose Sanctions

Tab 177 - SCT.0012.0004.0084 - Southern Cross Care (Tas) Inc Audit Outcome 2018 Quality of Care Audit (2.0.0)

Tab 178 - SCT.5008.0014.2510 - Email from Andrew George Gamlyn to Richard Sadek re ACFI income

Tab 179 - EVA.9999.0001.0202_E - Letter from Richard Sadek to Residents and Families of Yaraandoo

Tab 180 - CTH.1033.1002.1447 - Yaraandoo Hostel Media Release

Tab 181 - CTH.4018.2001.0177 - Yaraandoo Hostel Response to Review Audit Assessment

Tab 182 - CTH.1033.1002.1380 - Email from Carolyn Wallace to DoH attaching Training Plan

Tab 183 - EVA.9999.0001.0079_E - Extract of Ellie Valier's Diary

Tab 184 - SCT.0010.0001.0053 - Southern Cross Care (Tas) Inc Northern Medication Advisory Committee Minutes Unit/Dept Northern Medication Advisory Committee

Tab 185 - CTH.1033.1002.1445 - Email from DoH to DoH staff re media release

Tab 186 - SCT.5015.0001.0001 - Yaraandoo Hostel Agenda for Resident and Representative Meeting November 2018

Tab 187 - EVA.9999.0001.0204_E - Yaraandoo Resident and Representative Meeting Agenda Updated 26/11/18

Tab 188 - SCT.0012.0009.0029 - Southern Cross Care (Tas) Inc Yaraandoo Special Training Plan

Tab 189 - SCT.5002.0001.0051_E - Southern Cross Care (Tas) Board Paper Extracts November 2018 Decision Following a Review Audit Made Under the Quality Agency Principles 2013

Tab 190 - SCT.0011.0004.0118 - Review Audit Yaraandoo Hostel RACS ID 8033 Approved Provider Southern Cross Care (Tas) Inc

Tab 191 - SCT.0011.0006.0045 - Yaraandoo Hostel Letter to SCC Tas CEO of possible serious risk decision

Tab 192 - CTH.1033.1002.1532 - Email from DoH to Carolyn Wallace re planning meeting RACS ID 8033

Tab 193 - SCT.0010.0003.0133 - Southern Cross Care (Tas) Inc Continuous Improvement Plan Service Name Yarrandoo Southern Cross Care Tasmania

Tab 194 - SCT.0010.0010.0018 - QPS Benchmarking Report Aged Care Quarter 2 Oct43435

Tab 195 - SCT.5008.0017.0037 - Yaraandoo Hostel Minutes of Residents' Meeting December 2018

Tab 196 - CTH.1033.1002.1594 - Yaraandoo Hostel Serious Risk Decision Approved Provider Southern Cross Care (Tas) Inc

Tab 197 - SCT.0010.0003.0107 - Audit Report Name of Home Glenara Lakes RACS ID 8068

Tab 198 - EVA.9999.0001.0145_E - Email chain between Patrick Anderson and Ellie Valier

Tab 199 - SCT.0010.0003.0128 - Response to Invitation to Provide Additional Comments Relating to the Review Audit from 4th December 2018 at Glenara Lakes (RAC ID 8068)

Tab 200 - SCT.5008.0014.4033 - Email from Carolyn Wallace to Andrew GeorgeGamlyn and Richard Sadek re ACFI management

Tab 201 - SCT.0011.0004.0098 - Assessment contact report Name of Service Yaraandoo Hostel RCS ID 8033 Approved Provider Southern Cross Care (Tas) Inc

Tab 202 - CTH.1033.1002.1682 - Glenara Lakes Review Audit Decision and Reasons

Tab 203 - SCT.5001.0001.0004 - SCC Tas QPS Benchmarking Report Q3 20197 Health and Personal Care Medication Management RACS Name Yaraandoo

Tab 204 - SCT.0012.0004.0002 - Southern Cross Care (Tas) Inc Accreditation Standard Audit Check List Standard 2

Tab 205 - SCT.0010.0007.0409 - Email from Jenny Thomas to Louise Scambler regarding Janet Hellyer

Tab 206 - SCT.0010.0009.0008 - Consideration of Serious Risk Glenara Lakes (RACS ID 8068) Name of Provider Southern Cross Care (Tas) Inc

Tab 207 - SCT.0010.0009.0002 - Failure to Comply with Accreditation Standards Serious Risk Decision Name of Service Glenara Lakes RACS ID 8068

Tab 208 - JKI.9999.0001.0182 - Email from Richard Sadek to Judith King titled 'Meeting at Glenara Lakes 4th December 2019'

Tab 209 - SCT.5008.0014.8680 - Glenara Lakes Audit and Checklist Outcome Action Plan Glenara Lakes (RACS ID 8068)

Tab 210 - SCT.0010.0006.0002 - Notice of NonCompliance Section 672 of the Aged Care Act 1997

Tab 211 - SCT.5002.0001.0005_E - Southern Cross Care (Tas) Board Paper Extracts January 2019

Tab 212 - SCT.5002.0001.0004_0038_E - Southern Cross Care (Tas) Board Paper Extracts January 2019 Pt 2 Name of Approved Provider Southern Cross Care (Tas) Inc

Tab 213 - SCT.0010.0003.0144 - Action Following an Assessment Contact Name of Service Glenara Lakes RACS ID 8068

Tab 214 - SCT.0010.0003.0161 - Response Comments to Items Identified in Assessment Contact Report Facility Glenara Lakes (RACS ID 8068) Assessment Contact Date(s) 31 January 2019

Tab 215 - CTH.1033.1002.2203 - Glenara Lakes Assessment Contact Advice Approved Provider Southern Cross Care (Tas) Inc

Tab 216 - SCT.0010.0003.0147 - Assessment Contact Report Name of Service Glenara Lakes RACS ID 8068

Tab 217 - CTH.1033.1002.2206 - Glenara Lakes Assessment Contact Report

Tab 218 - SCT.5008.0014.5074 - SCC Tas Risk Register Residential Care Services

Tab 219 - SCT.5008.0014.5140 - Email from Jacqui MardenBell to Rebecca Eiszele coppied to Richard Sadek et al re resident complaint

Tab 220 - SCT.5008.0017.0015 - Yaraandoo Hostel Minutes of Residents' Meeting February 2019

Tab 221 - SCT.5008.0013.8874 - Email from Patrick Anderson to Richard Sadek attaching documents re 'barriers faced' and supporting evidence

Tab 222 - SCT.5008.0013.8875 - Document prepared by Patrick Anderson re barriers to satisfactorily performing the role of Facility Manager

Tab 223 - SCT.5008.0013.8876 - Email from Patrick Anderson to Deborah Austen re list of grievances

Tab 224 - EVA.9999.0001.0226_E - Yaraandoo Update Newsletter

Tab 225 - SCT.5002.0001.0006_E - Southern Cross Care (Tas) Board Paper Extracts February 2019

Tab 226 - SCT.5002.0001.0031_0016_E - Southern Cross Care (Tas) Board Paper Extracts February 2019 Pt 2

Tab 227 - SCT.5002.0001.0016_0019_E - Southern Cross Care (Tas) Board Paper Extracts February 2019 Pt 2

Tab 228 - CTH.4018.2002.2734 - Yaraandoo Hostel Assessment Contact Report

Tab 229 - CTH.4018.2001.7243 - Yaraandoo Hostel Response to Assessment Contact Report

Tab 230 - CTH.4018.2002.2914 - Yaraandoo Hostel Continuous Improvement Plan

Tab 231 - EVA.9999.0001.0166_E - Ellie Valier notes for meeting about Brian Harvey's care plan Approved Provider Southern Cross Care (Tas) Inc

Tab 232 - SCT.0010.0003.0163 - Assessment Contact Report Name of Service Glenara Lakes RACS ID 8068

Tab 233 - SCT.5008.0014.5460 - Glenara Lakes Assessment Contact Report

Tab 234 - AWF.900.00549.0001_0265_E - Extract of Ellie Valier's Diary

Tab 235 - CTH.4018.2002.2728 - Yaraandoo Hostel Assessment Contact Advice

Tab 236 - SCT.5008.0014.5459 - Email from Jacqui MardenBell to Executive Manager Home Care re Assessment Contact Report Outcome

Tab 237 - SCT.5008.0014.5461 - Glenara Lakes Response to Assessment Contact Report

Tab 238 - AWF.900.00549.0001_0267_E - Extract of Ellie Valier's Diary

Tab 239 - SCT.5008.0015.0540 - Glenara Lakes Assessment Contact Advice

Tab 240 - SCT.5011.0001.0164_0039_E - Email from Ellie Valier to Tammy Marshall attaching complaint

Tab 241 - CTH.4018.2002.2892 - ACQSC Home Details Report (Yaraandoo Hostel)

Tab 242 - CTH.4018.2002.2913 - Email from ACQSC to internal dept. attaching CI plan for announced visit (Yaraandoo Hostel)

Tab 243 - SCT.5002.0001.0020_E - Southern Cross Care (Tas) Board Paper Extracts March 2019 Self Assessment Facility Yaraandoo Standards Outcome 1.6 Human Resource Management

Tab 244 - SCT.0012.0008.0012 - Southern Cross Care (Tas) Inc Form Continuous Improvement

Tab 245 - SCT.5008.0012.7199 - QPS Benchmarking Report Aged Care Q3 2019

Tab 246 - SCT.5001.0001.0003 - SCC Tas QPS Benchmarking Report Q4 2019

Tab 247 - SCT.5008.0017.0020 - Yaraandoo Hostel Minutes of Residents' Meeting April 2019

Tab 248 - SCT.5008.0014.5628 - SCC Tas QPS Risk Matrix

Tab 249 - SCT.5002.0001.0029_0001_E - Southern Cross Care (Tas) Board Paper Extracts April 2019

Tab 250 - AWF.900.00549.0001_0277_E - Extract of Ellie Valier's Diary

Tab 251 - AWF.001.02142 - Submission of Brian Patrick Harvey to Royal Commission Approved Provider Southern Cross Care (Tas) Inc

Tab 252 - SCT.0011.0004.0041 - Assessment Contact Report Name of Service Yaraandoo Hostel RACS ID 8033 Name of Approved Provider Southern Cross Care (Tas) Inc

Tab 253 - SCT.0011.0004.0060 - Action Following an Assessment Contact Name of Service Yaraandoo Hostel RACS ID 8033

Tab 254 - CTH.1033.1003.0947 - Email from DoH to Jo Hardy re administrator roles

Tab 255 - CTH.1033.1003.1102 - Yaraandoo Hostel Assessment Contact Advice

Tab 256 - CTH.4018.2002.2785 - Yaraandoo Hostel Type 1 Referral to ACQSC RACS ID 8033

Tab 257 - SCT.0012.0009.0002 - Southern Cross Care (Tas) Inc 2019 Continuous Improvement Plan Service Name Yaraandoo

Tab 258 - SCT.5008.0014.1164 - Glenara Lakes Assessment Contact Report RACS ID 8033 Approved Provider Southern Cross Care (Tas) Inc

Tab 259 - SCT.0011.0004.0002 - Site Audit Report Site Audit Name of Service Yaraandoo Hostel RACS ID 8033 Approved Provider Southern Cross Care (Tas) Inc

Tab 260 - SCT.0011.0004.0022 - Evidence Record Site Audit Name of Service Yaraandoo Hostel

Tab 261 - SCT.0013.0001.0086 - Email from Andrew Crane to Pauline Robson re budget issues

Tab 262 - SCT.5002.0001.0034_E - Southern Cross Care (Tas) Board Paper Extracts June 2019

Tab 263 - SCT.5008.0014.1311 - Glenara Lakes Assessment Contact Advice

Tab 264 - SCT.0011.0006.0066 - Response to Site Audit Report Yaraandoo (RACS ID 8033) June 12 and 13 2019

Tab 265 - EVA.9999.0001.0041_E - Extract of Ellie Valier's Diary

Tab 266 - SCT.5008.0018.0047 - SCC Tas ACFI Income Management Status Report

Tab 267 - SCT.5008.0013.3996 - QPS Benchmarking Report Aged Care Q4 2019

Tab 268 - SCT.5009.0001.0001 - SCC Tas Consolidated Financial Report FY 20182019

Tab 269 - EVA.9999.0001.0187_E - Brian Patrick Harvey Care and Services Plan

Tab 270 - EVA.9999.0001.0190_E - Record of meeting about Brian Patrick Harvey's Care and Services Plan

Tab 271 - EVA.9999.0001.0043_E - Extract of Ellie Valier's Diary

Tab 272 - SCT.5008.0014.8373 - Email from Andrew George Gamlyn to Richard Sadek enclosing ACFI Income Management Status Report for July 2019 Name of Provider Southern Cross Care (Tas) Inc

Tab 273 - SCT.0011.0006.0015 - Failure to Comply with Accreditation Standards Serious Risk Decision Name of Service Yaraandoo Hostel RACS ID 8033 RACS ID 8033 Name of Approved Provider Southern Cross Care (Tas) Inc

Tab 274 - SCT.0011.0006.0004 - Decision to ReAccredit Service Following A Site Audit Name of Service Yaraandoo Hostel

Tab 275 - CTH.1033.1003.3789 - Email from Kylie Bennett to DoH re weekly teleconference

Tab 276 - CTH.1033.1003.3790 - Yaraandoo Hostel Agenda for weekly meeting with DoH and Nurse Adviser

Tab 277 - EVA.9999.0001.0045_E - Extract of Ellie Valier's Diary

Tab 278 - SCT.5008.0014.2602 - Email from Andrew GeorgeGamlyn to Richard Sadek and Cherie Atchison re ACFI report

Tab 279 - SCT.5001.0001.0013 - Roster for Glenara Lakes 21/07/2018 to 05/08/2018

Tab 280 - SCT.5001.0001.0041 - Roster for Yaraandoo 02/10/2017 to 15/10/2017

Tab 281 - SCT.5001.0001.0055 - Roster for Yaraandoo 17/06/2019 to 30/06/2019

Tab 282 - SCT.5008.0014.1901 - Email from DoH to Richard Sadek re Notice of NonCompliance

Tab 283 - SCT.5008.0014.1902 - SCC Tas Notice of NonCompliance

Tab 284 - SCT.5003.0001.0009 - SCC Tas FY 201819 Residential Services Budget

Tab 285 - SCT.0013.0001.0156 - Yaraandoo Redundancy Summary 6 August 2018 Revised October

Tab 286 - SCT.5011.0001.0153 - Email chain between Kylie Bennett and Ellie Valier

Tab 287 - SCT.5015.0001.0002 - Yaraandoo Hostel Record of Resident and Representative Meeting

Tab 288 - SCT.0010.0003.0012 - Glenara Lakes Response to Assessment Contact Report Approved Provider Southern Cross Care (Tas) Inc ReAccreditation Decision Made Under the Quality Agency Principles 2013

Tab 289 - SCT.0010.0003.0016 - ReAccreditation Audit Glenara Lakes RACS ID 8068

Tab 290 - SCT.5008.0007.7520 - Glenara Lakes Continuous Improvement Self Assessment Standard 2.4 Clinical Care

Tab 291 - SCT.5001.0001.0001 - SCC Tas QPS Benchmarking Report Q4 2016

Tab 292 - SCT.0002.0011.0013 - Rules SCC Tas Inc

Tab 293 - SCT.5002.0001.0015 - Recommendation to SCC Board re organisational structure

Tab 294 - SCT.5008.0007.7378 - SCC Tas QPS Benchmarking Network High Care Management Report Q2 201617

Tab 295 - CTH.1033.1003.1083 - Yaraandoo Hostel Assessment Contact Report

Tab 296 - SCT.0013.0001.0053 - Email from Patrick Anderson to Andrew Crane et al re draft roster changes

Tab 297 - SCT.5002.0001.0035 - Notes on comments of Director Bobby Court at SCC Board meeting re Audit and Risk Committee Report

Tab 298 - SCT.5008.0008.1299 - Report to Audit & Risk Committee on Report QPS Benchmarking Residential Care Q4 2016

Tab 299 - SCT.5008.0014.5850 - SCC Tas Integrated & Clinical Services GAP Analysis

Tab 300 - EVA.9999.0001.0138_E - Aide memoir prepared by Ellie Valier regarding clinical care issues

Tab 301 - SCT.0013.0001.0166 - Yaraandoo Financial Performance Over Time in a Nutshell Yaraandoo Per Resident Per Day ACFI Compared to Key Cost Drivers

Tab 302 - CTH.1033.1003.0948 - DoH Administrators, advisers and training fact sheet

Tab 303 - RCD.9999.0237.0001 - FY 201516 Annual Report SCC Tas

Tab 304 - RCD.9999.0237.0020 - FY 201617 Annual Report SCC Tas

Tab 305 - RCD.9999.0237.0040 - FY 201718 Annual Report SCC Tas

Tab 306 - SCT.0002.0011.0002 - SCC Tas Inc Board Governance Charter

Tab 307 - SCT.0013.0001.0177 - Employee Requirements by Day as at Jan 2017

Tab 308 - SCT.5003.0001.0005 - SCC Tas FY 201718 Residential Services Budget

Tab 309 - CTH.1033.1002.1381 - Yaraandoo Hostel Special Training Plan

Tab 310 - SCT.5008.0007.6271 - SCC Tas Report to Audit & Risk Committee on QPS Benchmarking Report Residential Care

Tab 311 - SCT.5008.0010.6177 - SCC Risk Register Residential Care Services

Tab 312 - SCT.5008.0010.9913 - ACFI Advice from Andrew GeorgeGamlyn

Tab 313 - SCT.5008.0001.8043 - Yaraandoo Hostel Draft Roster Changes

Tab 314 - SCT.5008.0001.6917 - Yaraandoo Roster for FY 2019 Budget

Tab 315 - EVA.9999.0001.0118_E - Daily individual care needs checklist for Brian Harvey

Tab 316 - SCT.5021.0001.0001 - CC Tas QPS Benchmarking Report Q1 201819

Tab 317 - SCT.5001.0001.0037 - Roster for Yaraandoo 25/02/2019 to 10/03/2019

Tab 318 - SCT.5001.0001.0038 - Roster for Yaraandoo 06/08/2017 to 20/08/2017

Tab 319 - SCT.5001.0001.0057 - Roster for Yaraandoo 15/10/2018 to 28/10/2018

Tab 320 - SCT.5019.0001.0008 - Action Following an Assessment Contact, Yaraandoo

Tab 321 - SCT.5008.0014.0605 - Resignation Letter Peter Williams, Facility Manager Glenara Lakes

Tab 322 - SCT.5020.0001.0002 - Resignation Letter Jacqui MardenBell, Executive Manager Integrated & Clinical Services

Tab 323 - CTH.4018.2002.6650 - Audit Assessment Information Review Audit Glenara Lakes

Tab 324 - SCT.5019.0001.0003 - Yaraandoo Gap Analysis 02/01/2019 09/01/2019

Tab 325 - RCD.9999.0264.0001 - SCC Form Resident/Family Issues and Concerns

Tab 326 - RCD.9999.0264.0002 - SCC Tas Resident Issues or Concerns Policy

Tab 327 - RCD.9999.0264.0004 - SCC Tas Inc Procedure Complaints Management External Statutory Bodies

Tab 328 - RCD.9999.0264.0006 - Complaints Management Procedure (Draft)

Tab 329 - SCT.5008.0010.6191 - Report to Audit & Risk Committee quarter ending 30 June 2017

Tab 330 - SCT.5008.0010.6134 - Report to Audit & Risk Committee quarter ending 30 June 2018

Tab 331 - SCT.5017.0001.0001 - Strategic Themes: Mission and Visions

Tab 332 - SCT.5017.0001.0007 - Governance and Remuneration Committee Terms of Reference

Tab 333 - SCT.5017.0001.0008 - Audit and Risk Committee Terms of Reference

Tab 334 - SCT.5016.0001.0010 - Policy and Administrative Framework supporting ACFI claiming

Tab 335 - SCT.5017.0001.0003 - Policy and Administrative framework supporting ACFI claiming

Tab 336 - SCT.5016.0001.0008 - Southern Cross Care (Tas) Organisational Structure

Tab 337 - SCT.5016.0001.0022 - Procedure for Internal Audits

Tab 338 - SCT.5016.0001.0020 - Procedure for Continuous Improvement

Tab 339 - SCT.5016.0001.0002 - Southern Cross Care (Tas) Organisational Structure North / North West

Tab 340 - SCT.5016.0001.0005 - Position Description Executive Manager Home Care and Residential Services South and

Tab 341 - SCT.5016.0001.0015 - Position Description Executive Manager Corporate Services and Retirement Villages

Tab 342 - SCT.5016.0001.0025 - Position Description Executive Manager Human Resources

Tab 343 - SCT.5016.0001.0007 - Letter from Southern Cross Care (Tas) to residents and families of Yaraandoo

Tab 344 - SCT.5016.0001.0013 - Standards Review at Yaraandoo Media Re lase from Southern Cross Care (Tas)

Tab 345 - SCT.5010.0001.0100 - Decision Following a Review Audit, Yaraandoo

Tab 347 - SCT.5019.0001.0002 - Continuous Improvement Plan, Yaraandoo

Tab 348 - SCT.5010.0001.0073 - QPS Benchmarking Reporr, Yaraandoo, Q2 201819

Tab 349 - SCT.5016.0001.0012 - Southern Cross Care Tas Organisational Management Structure

Tab 350 - SCT.5016.0001.0016 - Position Description Area Manager Integrated and Clinical Services

Tab 351 - SCT.5016.0001.0017 - Position Description Executive Manager Integrated and Clinical Services

Tab 352 - SCT.5018.0001.0001 - Letter from Mr Sadek to Mr GeorgeGamlyn regarding review of employment package

Tab 353 - SCT.5010.0001.0074 - April 2019 Monthly Audit Report, Yaraandoo

Tab 354 - SCT.5019.0001.0005 - Management Systems Action Plan

Tab 355 - SCT.5019.0001.0006 - Clinical Care Action Plan

Tab 356 - SCT.5010.0001.0078 - Bundle of Clinical, ECA Staff, and Continuous Improvement and Safety Committee meeting minutes

Tab 357 - SCT.5010.0001.0076 - QPS Benchmarking Report, Yaraandoo Q3 201819

Tab 358 - SCT.5019.0001.0001 - Yaraandoo Support Plan

Tab 359 - SCT.5016.0001.0019 - Southern Cross Care (Tas) Management Structure

Tab 360 - SCT.5010.0001.0011 - Notice of Consideration of Serious Risk, Yaraandoo

Tab 361 - SCT.5010.0001.0005 - Serious Risk Decision, Yaraandoo

Tab 362 - SCT.5010.0001.0058 - Decision to Reaccredit, Yaraandoo

Tab 363 - SCT.5010.0001.0003 - Notice of NonCompliance, Yaraandoo, 22 August 2019

Tab 364 - SCT.5016.0001.0003 - Position Description, Quality and Risk Manager

Tab 365 - SCT.5010.0001.0004 - 2019 Continuous Improvement Plan, Yaraandoo

Tab 366 - SCT.5010.0001.0010 - Southern Cross Care (Tas) Response to Notice of NonCompliance Report

Tab 367 - SCT.5010.0001.0008 - Notice to Remedy NonCompliance, Yaraandoo

Tab 368 - SCT.5017.0001.0004 - ACFI Income Management Status Report

Tab 370 - SCT.5010.0001.0007 - Serious Risk Response from Southern Cross Care (Tas) to Site Audit Report June 1213 2019

Tab 371 - SCT.5016.0001.0006 - Spreadsheet of Senior Executives

Tab 372 - SCT.5016.0001.0009 - Comms Management Plan Yaraandoo

Tab 373 - SCT.5016.0001.0011 - List of Executive Management Team

Tab 374 - SCT.5016.0001.0014 - Glenara Lakes & Yaraandoo Senior Staff List

Tab 375 - SCT.5016.0001.0018 - Southern Cross Care (Tas) Risk Governance Framework

Tab 376 - SCT.5017.0001.0002 - Directors' Handbook

Tab 377 - SCT.5017.0001.0005 - Capitol Project Committee Terms of Reference

Tab 378 - SCT.5017.0001.0006 - Budget & Finance Committee Terms of Reference

EXHIBIT 13-2 - Southern Cross Care Tasmania tender bundle

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