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EXHIBIT 3-34 - Bupa Willoughby Case Study tender bundle

Hearing day

Sydney Hearing 1 Day 4

Document date

13 May 2019

Tab 001 - BPA.001.143.0008 - CHC30212 Certificate III in Aged Care Description

Tab 002 - BPA.026.017.2005 - FM Res 03.6 Physiotherapy Assessment

Tab 003 - BPA.001.119.6646 - FM Res03.4 Nutrition and Hydration Assessment

Tab 004 - BPA.001.119.6941 - FM Res4.10 Staff Care Conference Record

Tab 005 - BPA.047.029.0887 - FM Res02.6 Map of Life

Tab 006 - BPA.001.119.6884 - FM Res3.17 Abbey Pain Scale

Tab 007 - BPA.001.119.6838 - FM Res2.20 Advance Care Plan

Tab 008 - BPA.001.149.0257 - FM Res02.3 Medication Plan

Tab 009 - BPA.001.119.6924 - FM Res3.29 Swallowing Assessment

Tab 010 - BPA.047.029.0893 - FM Res02.7 Interim Care Plan

Tab 011 - BPA.001.143.0654 - HLT54115 Diploma of Nursing Description

Tab 012 - BPA.007.002.8233 - FM Res4.11 Family Conference Record

Tab 013 - BPA.019.004.1740 - WI Res02.3 Routine Admission

Tab 014 - BPA.012.014.7091 - WI Res02.4 Respite Admission

Tab 015 - BPA.049.005.9144 - WI Res02.5 PostAdmission

Tab 016 - BPA.049.005.9147 - WI Res02.6 Advanced Care Directive

Tab 017 - BPA.001.149.0287 - WI Res4.5.1 Communications and Sensory Loss

Tab 018 - BPA.012.003.4595 - WI Res4.10.1 Progress Reporting

Tab 019 - CTH.4001.0003.0985 - AACQA Assessment Contact Report

Tab 020 - BPA.013.036.1010 - WI Res4.3.5 Dysphagia Management

Tab 021 - BPA.036.007.5034 - WI Res02.1 Routine PreAdmission

Tab 022 - BPA.001.134.0089 - Bupa Types of medication administration policy

Tab 023 - BPA.012.010.8949 - WI Med5.1.2 Staff Roles, Responsibilities and Delegations

Tab 024 - BPA.001.134.0001 - Bupa Medication supplies policy

Tab 025 - BPA.001.134.0238 - Bupa Medication Manual Glossary policy

Tab 026 - BPA.001.134.0308 - Bupa Medication service provider policy

Tab 027 - BPA.026.010.2117 - WI Res02.7 Notification of General Practitioner and Persons Responsible

Tab 028 - BPA.001.126.1275 - Bupa Personal hygiene policy

Tab 029 - BPA.001.033.2067 - Bupa selfassessment report

Tab 030 - CTH.4001.0003.1817 - Application for ReAccreditation Bupa Willoughby

Tab 031 - CTH.4001.0003.2219 - AACQA Assessment Contact Report

Tab 032 - BPA.001.149.0261 - FM Res3.19 Admission Database Assessment

Tab 033 - BPA.001.134.1595 - Bupa Palliative Care Policy

Tab 034 - BPA.036.002.9381 - Email attaching My Aged Care ACAT assessment

Tab 035 - BPA.036.007.2380 - My Aged Care ACAT assessment

Tab 036 - BPA.026.015.0187 - Work Instruction Vital Signs Monitoring

Tab 037 - BPA.001.126.1314 - Bupa One to one nursing policy

Tab 038 - BPA.026.014.9108 - WI Res4.3.1 Nutrition and Hydration

Tab 039 - BPA.001.041.1357 - FM Res1.13 Manual Handling Mobility Assessment and Plan

Tab 040 - BPA.012.010.8613 - WI Res4.7.2 Leisure Interests and Activities

Tab 041 - CTH.1002.1020.1992 - AACQA reaccreditation audit report

Tab 042 - CTH.4001.0003.2301 - AACQA audit assessment information

Tab 043 - CTH.1002.1020.2015 - AACQA reaccreditation audit decision

Tab 044 - BPA.001.153.0016 - Aged Care Enquiry Form

Tab 045 - BPA.007.003.4377 - WI Med5.3.2 Medication Administration Requirements

Tab 046 - BPA.001.134.0108 - Bupa Medication records policy

Tab 047 - BPA.036.007.4189 - Email re New Admission Mrs DE

Tab 048 - BPA.046.016.6236 - WI Res03.2 Care Planning

Tab 049 - BPA.001.127.0253 - Interagency transfer assessment

Tab 050 - BPA.001.127.0212 - DE discharge referral

Tab 051 - BPA.001.127.0150 - Signed respite agreement

Tab 052 - BPA.001.153.0020 - Resident Register

Tab 053 - BPA.001.127.0255 - Interim Care Plan

Tab 054 - BPA.001.127.0248 - DE Home Doctor Service Review

Tab 055 - BPA.001.153.0025 - Catheter Care Plan

Tab 056 - BPA.001.127.0250 - DE Hospital Resuscitation Plan

Tab 057 - BPA.036.002.8053 - Email attaching Blueberry ward drinks list

Tab 058 - BPA.036.002.8054 - Blueberry ward drinks list

Tab 059 - BPA.001.153.0034 - Fax attaching discharge summary

Tab 060 - BPA.036.002.7516 - Email between swallowing consultant and Bupa

Tab 061 - BPA.036.007.3171 - Internal Bupa email re DE B15

Tab 062 - BPA.001.127.0109 - Agreement between Bupa and DE

Tab 063 - BPA.001.127.0246 - DE Home Doctor Service Review

Tab 064 - BPA.007.001.8908_E - Diet Analysis

Tab 065 - BPA.007.001.8910_E - Abbey pain scale assessment

Tab 066 - BPA.001.154.0001 - DE Admission Database Assessment

Tab 067 - BPA.001.127.0197 - DE Discharge Referral

Tab 068 - BPA.036.002.5165 - DE Handwritten Note entitled Safe Swallowing Tips

Tab 069 - BPA.007.001.8508 - DE Manual Handling Mobility Assessment and Plan

Tab 070 - BPA.007.001.8399 - DE Physiotherapy Assessment

Tab 071 - BPA.007.001.8471 - DE Diet Analysis

Tab 072 - BPA.007.001.8916_E - Physiotherapy assessment

Tab 073 - BPA.001.127.0252 - DE Incident Report A195839

Tab 074 - BPA.001.127.0192 - DE Correspondence from GP

Tab 075 - BPA.036.007.2355 - Email attaching Blueberry ward drinks list

Tab 076 - BPA.036.007.2356 - Drinks list for Blueberry ward

Tab 077 - BPA.036.007.2333 - Internal Bupa email re RE: MAP OF LIFE

Tab 078 - BPA.001.127.0191 - Death certificate

Tab 079 - BPA.001.131.0004 - Original death certificate

Tab 080 - BPA.001.153.0023 - Nutrition and Hydration Assessment

Tab 081 - BPA.036.007.2272 - Internal Bupa email re A/H GP for DE

Tab 082 - BPA.033.002.1745 - Internal Bupa email re Overtime

Tab 083 - BPA.033.002.1891 - Internal email Bupa email re DE passed away

Tab 084 - BPA.036.007.2146 - Internal Bupa email re Late Mrs DE

Tab 085 - ATU.0001.0001.0022 - Email between Bupa and family

Tab 086 - BPA.007.001.8844_E - Bupa Assesment Policy

Tab 087 - CTH.4001.1001.3064 - Bupa Pain management policy

Tab 088 - BPA.050.050.5213 - Internal Bupa email re Mrs DE

Tab 089 - BPA.041.002.0790 - Internal Bupa email re FW: Mrs DE

Tab 090 - BPA.041.002.0765 - Internal Bupa email re RE: Mrs DE

Tab 091 - ATU.0001.0001.0009 - Email between Bupa and family

Tab 092 - ATU.0001.0001.0017 - Email between Bupa and family

Tab 093 - ATU.0001.0001.0011 - Email between Bupa and family

Tab 094 - CTH.4001.1001.2230 - New Aged Care Complaint NSW

Tab 095 - BPA.041.002.0119 - Fax attaching hospital records

Tab 096 - BPA.001.127.0204 - Notes from North Shore Hospital treatment

Tab 097 - BPA.050.050.5182 - Internal Bupa email re RE: DE case

Tab 098 - ATU.0001.0001.0026 - Email between Bupa and family

Tab 099 - ATU.0001.0001.0236 - Email between Bupa and family

Tab 100 - BPA.001.033.6798 - Bupa draft clinical governance review of findings

Tab 101 - BPA.001.129.4409 - Bupa Improvement Log 4229904

Tab 102 - BPA.026.021.0545 - WI Incident Management

Tab 103 - BPA.036.006.7205 - Panacea Education Plan

Tab 104 - BPA.001.127.0185 - Clinical education attendance record Panacea

Tab 105 - CTH.4001.1001.2554 - Bupa Deteriorating Resident training program

Tab 106 - BPA.036.006.7095 - Education agenda for RNs

Tab 107 - BPA.001.127.0186 - Clinical education attendance record

Tab 108 - CTH.4001.1001.2477 - Complaints Commissioner CU advice sought re Bupa Willoughby and Mrs DE

Tab 109 - CTH.4001.1001.2479 - Bupa Willoughby response to Complaints Commissioner

Tab 110 - CTH.4001.1001.2517 - Bupa Palliative Care Pathway policy

Tab 111 - CTH.4001.1001.2511 - Bupa email to Complaints Commissioner re DE complaint

Tab 112 - CTH.4001.1001.2832 - Complaints Commissioner internal clinical advice re DE treatment

Tab 113 - BPA.007.001.9335 - Complaints Commissioner Notice of Intention to Issue Directions Bupa Willoughby 114

Tab 114 - BPA.001.129.4301 - Bupa Clinical Care audit

Tab 115 - BPA.001.129.4303 - Bupa Internal Audit Excerpt Summary

Tab 116 - BPA.007.001.8782 - Response to Complaints Commissioner Notice of Intention to Issue Directions Willoughby

Tab 117 - CTH.4001.0004.1286 - AACQA assessesment contact report

Tab 118 - CTH.4001.1001.2866 - Bupa response to Complaints Commissioner

Tab 119 - BPA.007.001.8800 - Letter from Bupa to Ms DI

Tab 120 - BPA.012.019.3754 - Internal Bupa email re Audit Outcome Trends for April 2018

Tab 121 - CTH.4001.1001.2710 - Complaints Commissioner draft findings for DE complaint

Tab 122 - CTH.4001.1001.2722 - DI response to draft findings of Complaints Commissioner

Tab 123 - BPA.001.129.4290 - Bupa Improvement Log 429030

Tab 124 - BPA.001.129.4291 - Bupa Improvement Log 429031

Tab 125 - BPA.001.129.4293 - Bupa Improvement Log 429033

Tab 126 - BPA.001.129.4294 - Bupa Improvement Log 429035

Tab 127 - BPA.001.129.4302 - Bupa Improvement Log 429027

Tab 128 - CTH.4001.0004.1291 - Complaints Commissioner DE complaint referral

Tab 129 - BPA.007.001.8272 - Complaints Commissioner final email

Tab 130 - BPA.007.001.8227 - Bupa letter to Ms DI re apology

Tab 131 - BPA.001.120.7535 - WI Res02.1a Commissioning Home PreAdmission

Tab 132 - CTH.1006.1000.0445 - AACQA Assessment Contact Advice

Tab 133 - CTH.1006.1000.0538 - AACQA Assessment Contact Report

Tab 134 - CTH.4001.0004.1458 - Bupa Leadership meeting minutes

Tab 135 - CTH.4001.0004.1447 - Bupa Willoughby Response to Assessment Contact Information

Tab 136 - CTH.4001.1001.2787 - Complaints Commissioner Bupa Willoughby Feedback letter to DI

Tab 137 - CTH.1006.1000.0551 - AACQA Assessment Contact Advice

Tab 138 - CTH.1006.1000.0553 - AACQA Assessment Contact Report

Tab 139 - BPA.001.154.0038 - Position Description Registered Nurse

Tab 140 - CTH.1006.1000.0563 - AACQA Assessment Contact Advice

Tab 141 - CTH.1006.1000.0566 - AACQA Assessment Contact Report

Tab 142 - BPA.001.131.0006 - Patient health summary

Tab 143 - BPA.001.139.0014 - Bupa effective workload management training slides

Tab 144 - BPA.001.109.0015 - Bupa NTG response Model of Care Guiding Statement

Tab 145 - BPA.013.030.4528 - Bupa NTG response Save A Shift Strategy Record

Tab 146 - BPA.013.030.4530 - Bupa NTG response Save A Shift Strategy

Tab 147 - BPA.006.001.5343 - Bupa NTG response BMoC Presentation

Tab 148 - BPA.012.010.9386 - Bupa NTG response Bupa Model of Care

Tab 149 - BPA.012.010.9387 - Bupa NTG response Binary spreadsheet

Tab 150 - BPA.001.134.2380 - Bupa NTG response Rostering

Tab 151 - BPA.001.139.0077 - Bupa NTG response Proposal Roster and Support Team

Tab 152 - WIT.0094.0001.0001 - Bupa NTG response

Tab 153 - BPA.001.129.4295 - Bupa audit and Checklist Schedule

Tab 154 - BPA.001.129.4298 - Bupa Clinical Care Audit

Tab 155 - BPA.001.153.0026 - Braden Risk Assessment Scale

Tab 156 - BPA.007.001.8433 - PANACEA Pain Management Presentation

Tab 157 - BPA.001.154.0021 - Resident Journey Process Index

Tab 158 - BPA.001.143.0040 - Graduate Nurse Leadership Program Workbook 2016/2017

Tab 159 - BPA.007.001.8617 - Bundle of handwritten letters from Bupa Willoughby staff

Tab 160 - BPA.001.127.0295 - DE Nursing Progress Notes

Tab 161 - BPA.001.127.0220 - DE Doctor Notes

Tab 162 - BPA.001.155.0005 - DE Activity Attendance Record July 2017

Tab 163 - BPA.001.127.0257 - DE Medication Charts

Tab 164 - BPA.007.001.8342 - DE Consultation Notes

Tab 165 - BPA.007.001.8397 - DE Abbey Pain Scale

Tab 166 - BPA.001.145.0003 - DE Daily Food Intake Record

Tab 167 - BPA.041.002.0699 - DE Behaviour Charts

Tab 168 - BPA.036.002.9382 - My Aged Care – ACAT assessment

Tab 169 - TEMP.0002.0001.0001 - Bupa NTG response – staff list

Tab 170 - BPA.041.002.0243_E - Nutrition and Hydration assessment

Tab 171 - BPA.041.002.0247_E - Diet Analysis

Tab 173 - BPA.041.002.0329_E - Enduring Power of Attorney

Tab 174 - BPA.001.125.0001 - Bupa Willoughby staff roster 07.07.17 – 16.08.17

Tab 175 - BPA.041.002.0241_E - Skin integrity assessment