Public submissions

The Royal Commission into Aged Care Quality and Safety invites interested members of the public and institutions to make submissions to the Royal Commission using an online form (the link to the form is below). The Royal Commission will continue to accept submissions until the end of April 2020.

The online form is designed to capture information that is relevant to the work of the Royal Commission and consistent with the areas of inquiry set out in the Royal Commission's Terms of Reference.

The Royal Commission is using one form for all submissions. Not all questions will be relevant to every person or entity making a submission.

The form includes questions about:

  • you (eg your name, contact details, whether you identify as being from a particular group)
  • your submission (eg what is it about, what type of care services does it address, is it about your own experiences or on behalf of someone else)
  • any substandard aged care services delivery that you are aware of (including mistreatment and any abuse)
  • which of the Royal Commission's Terms of Reference your submission is about. The form also enables you to provide the Royal Commission with other comments including your views on what changes you would like the Royal Commission to recommend.

Important: please ensure you complete the form in one sitting and press 'submit' or it will not be saved. Before you begin filling in the form, it may be useful, and save time, to prepare your submission in a Word document beforehand and then copy and paste it into the form.

You may make your submission anonymously and you may choose not to provide contact details. Your submission will still be reviewed by the Royal Commission. However, the Royal Commission will be unable to contact you if it needs to verify details in your submission.

Your submission may be made public unless you request that it not be made public or the Royal Commission considers it should not be made public. That will usually only occur for reasons associated with fairness. Submissions that are made public may include redactions made as the Royal Commission considers appropriate. You may request that, if your submission is made public, it is made public anonymously.

Completing as much of the form as possible will assist the Royal Commission to identify issues and trends. Your assistance is very much appreciated.

If you are not comfortable using the online form, the Royal Commission would still like to hear from you. You can:

  • write to the Royal Commission at GPO Box 1151 Adelaide SA 5001.
  • email
  • telephone 1800 960 711 (between 8:00am-6:30pm ACDT Monday-Friday except on public holidays. Interpreter service available).

If you previously made a submission to the Department of Health in 2018 as part of the Australian Government's public consultation on the Royal Commission's Terms of Reference, your submission has been provided to the Royal Commission.

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Before you make a submission

Before you make a submission, please note that the Commission cannot resolve individual disputes. It cannot fix or award compensation or make orders requiring a party to a dispute to take or not take any action.

If you want to raise concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, you may wish to contact the Aged Care Quality and Safety Commission.

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Making a submission

a picture of a person writing with a pen and notepad 

To make a submission to the Royal Commission, the online submission form can be completed entirely online.

Alternatively, if you would prefer to prepare your submission offline first, the submission form can be downloaded and completed offline. The completed downloaded form can then be submitted by beginning the online submission form and uploading your completed form when prompted, or emailing it to Or you can print out the completed downloaded form and mail it to the Royal Commission at GPO Box 1151 ADELAIDE SA 5001.

The submission form is available for download below:

If you are concerned about the conduct of more than one aged care services provider you should complete a separate submission for each provider.

Information relating to the Service Provider Survey can be found on the Survey page.

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How your information will be used

The information you give to the Royal Commission is provided to help the Royal Commission with its work and will be used only for the purposes of the Royal Commission.

The Royal Commission may contact some individuals or entities that make submissions. The Commission will not contact everyone who makes a submission, but will ensure that all submissions are recorded, reviewed and used to inform the Commission's work.

The information you provide may be published by the Royal Commission during its proceedings or in its reports without revealing the identity of the person or entity who supplied the information. At the conclusion of the Royal Commission, all of its records, including submissions, will become subject to requests under the Freedom of Information Act 1982 (the FOI Act). Royal Commissions are not subject to the FOI Act while they are in operation.

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Further assistance

If you are unsure about what to include in your written submission, the Commission has prepared some guidance to assist.

If you are having difficulty using the online form, the submission form can be downloaded here, and completed as explained above.

If you are unable to communicate via email please phone the Royal Commission on 1800 960 711 to make alternative arrangements. An interpreter service is available.

If you have concerns that information that you are considering providing to the Commission may be defamatory, you should consider seeking independent legal advice.

With regard to specific incidents and complaints, we would encourage you to peruse the Aged Care Quality and Safety Commission website or you may wish to phone 1800 951 822 between 9:00am and 5:00pm AEST Monday to Friday.

Information about the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, is available on their website or you may wish to phone 1800 517 199 or +61 7 3734 1900 (9:00am to 5:00pm Monday to Friday AEST excluding public holidays).

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Thank you

It is not possible for the Commission to follow up every submission it receives. However, every submission will be recorded, and reviewed. The Commission thanks you for making a submission, and for assisting the Commission with its work.

Information relating to the Service Provider Survey can be found on the Survey page.

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