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The deadline for public submissions is 31 July 2020

Invitation to make a submission

The Royal Commission into Aged Care Quality and Safety invites interested members of the public and institutions to make submissions to the Royal Commission. Submissions made should be consistent with the areas of inquiry set out in the Royal Commission's Terms of Reference.

Due to the continuing effects of the COVID-19 pandemic, the deadline for submissions is subject to continual monitoring.

Translated information about the Royal Commission is available.

Ways you can make a submission

You can provide information in any of the following ways:

  • Online the submission form can be completed entirely online (in English or any other language)
  • Mail a printed submission form to us GPO Box 1151, ADELAIDE  SA 5001 (in English or any other language)
  • Call 1800 960 711 (between 8:30am - 5:30pm ACST, Monday-Friday except on public holidays. Interpreter service is available.)
  • Email (in English or any other language)
  • Write to GPO Box 1151, ADELAIDE  SA 5001 (in English or any other language)
  • Send a video or audio recording - the recording must not be more than 25MB. If it is larger you can send it in several parts (in English or language)

Important: If you prefer to speak or write in your own language, please advise the Royal Commission the language you wish to use.
The Royal Commission will provide an interpreter or translation into English, at no cost to you. 

Before you make a submission

Before you make a submission, please note that the Royal Commission cannot resolve individual disputes. It cannot fix or award compensation or make orders requiring a party to a dispute to take or not take any action.

If you want to raise concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, you may wish to contact the Aged Care Quality and Safety Commission.

Online submission forms

The online form is designed to capture information that is relevant to the work of the Royal Commission and consistent with the areas of inquiry set out in the Royal Commission's Terms of Reference.

The Royal Commission is using one form for all types of submissions. Not all questions will be relevant to every person or entity making a submission.

The form includes questions about:

  • You (eg your name, contact details, whether you identify as being from a particular group). You may make your submission anonymously and you may choose not to provide contact details. Your submission will still be reviewed by the Royal Commission. However, the Royal Commission will be unable to contact you if it needs to verify details in your submission.
  • Your submission (eg what is it about, what type of care services does it address, is it about your own experiences or on behalf of someone else)
  • Any substandard aged care services delivery that you are aware of (including mistreatment and any abuse)
  • Which of the Royal Commission's Terms of Reference your submission is about. The form also enables you to provide the Royal Commission with other comments including your views on what changes you would like the Royal Commission to recommend.

Important: please ensure you complete the form in one sitting and press 'submit' or it will not be saved. Before you begin filling in the form, it may be useful, and save time, to prepare your submission in a Word document beforehand and then copy and paste it into the form.

Your submission may be made public unless you request that it not be made public or the Royal Commission considers it should not be made public. That will usually only occur for reasons associated with fairness. Submissions that are made public may include redactions made as the Royal Commission considers appropriate. You may request that, if your submission is made public, it is made public anonymously.

Completing as much of the form as possible will assist the Royal Commission to identify issues and trends. Your assistance is very much appreciated.

How your information will be used

The information you give will help the Royal Commission with its work and will be used only for the purposes of the Royal Commission.
The Royal Commission may contact some individuals or entities that make submissions. The Royal Commission will not contact everyone who makes a submission, but will ensure that all submissions are recorded, reviewed and used to inform the Royal Commission's work.

The information you provide may be published by the Royal Commission during its proceedings or in its reports without revealing the identity of the person or entity who supplied the information. At the conclusion of the Royal Commission, all of its records, including submissions, will become subject to requests under the Freedom of Information Act 1982 (the FOI Act). Royal Commissions are not subject to the FOI Act while they are in operation.

Further assistance

If you are unsure about what to include in your written submission, the Royal Commission has prepared some guidance to assist.

If you are having difficulty using the online form, the submission form can be downloaded, and completed as explained above.

If you are unable to communicate via email please phone the Royal Commission on 1800 960 711 to make alternative arrangements. An interpreter service is available.

FECCA, the Federation of Ethnic Communities’ Councils of Australia, has prepared some guidance on making a submission for people from migrant or refugee backgrounds. This is available in 21 languages.

If you have concerns that information that you are considering providing to the Royal Commission may be defamatory, you should consider seeking independent legal advice.

With regard to specific incidents and complaints, we would encourage you to peruse this website or you may wish to phone 1800 951 822 between 9:00 am and 5:00 pm AEST Monday to Friday.

Information about the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, is available on the website or you may wish to phone 1800 517 199 or +61 7 3734 1900 (9:00 am to 5:00 pm Monday to Friday AEST excluding public holidays).

Thank you

We thank you for making a submission and for assisting the Royal Commission into Aged Care Quality and Safety with its work.
It is not possible for the Royal Commission to follow up every submission it receives. However, every submission will be recorded and reviewed.